Comments on: Why Loyalty Matters To Your Agent

By: Paula

Paula — Tue, 03 Nov 2009 22:22:10 +0000

I am always amazed at the lack of common courtesy that some people have. When did it become OK to expect someone to provide you with a service without any obligation or consideration?

I would like it to go on the record that Phil Hoover is a professional realtor who enjoys and provides superior service to those who have the fortune to have him as their one and only personal realtor. Phil’s track record speaks for its self as a top producer over the years. Maybe Phil’s next book should be written around client etiquette. Just a thought!

By: BH

BH — Tue, 03 Nov 2009 14:04:54 +0000

Anon,

All I have to say, as a Client of Phil’s who has gone all the way through the process with him, is: You… Missed… Out… Big time.
The fact that you came back to this blog (or come back frequently to read and post, perhaps) means that inside, you realize what I’m saying is true.

By: esam

esam — Sat, 31 Oct 2009 11:26:41 +0000

great post.thanks for your post

By: Matt

Matt — Thu, 29 Oct 2009 15:58:55 +0000

Dear Anon,

Perhaps you are of the younger generation who doesn’t believe in frankness, candor, and honesty. Concealing your true intentions is akin to lying.

Sharing your true feelings on the internet rather than in person shows a lot about your character.

I want a realtor who closes a lot of deals (read–experience), knows the area, and will look out for my best interest at all times.

My wife shares my tastes, mannerisms, and is very compatible with me. We’ll make the decision on which house to purchase. NOT the realtor–The realtor doesn’t have to live there.

By: Dale Curtis - Waterstone Mortgage Boise

Dale Curtis - Waterstone Mortgage Boise — Wed, 28 Oct 2009 20:33:25 +0000

Well said, Idaho Agent.

By: Idaho Agent

Idaho Agent — Wed, 28 Oct 2009 18:49:38 +0000

I have a good sense of what Phil is trying to relay to the audience. The point is, if you as a consumer are going to interview several agents, let each agent know up front so they know exactly how it’s going to play out. Real estate agents run a business, they are not free tour guides. Treat them like business people and you will get the respect that you deserve as a consumer. Pretty simple stuff.

By: Dale Curtis - Waterstone Mortgage Boise

Dale Curtis - Waterstone Mortgage Boise — Wed, 28 Oct 2009 17:25:25 +0000

I hear ya, Phil. It is about more than loyalty, it’s about common courtesy. I understand the feeling out phase and that may have happened before they came to town. I wonder for future reference if asking more detailed questions about what their home buying goals are would have lead to a more successful relationship?

Anon, I understand what you are saying too. You want an agent who “gets” you, who you feel “relates” to you, and you feel “knows what you want.” Totally understandable. I think Phil’s point was probably more along the lines of he took time out of his day to show people around Boise who probably were not moving here and they disrespected him.

Again, just by reading this thread, the situation sounds avoidable by asking more pertinent questions prior to their arrival. They probably jumped ship at lunch when they felt they were going in the wrong direction during their limited time in Boise.

We learn from our failures, right? – I do.

By: Phil Hoover

Phil Hoover — Tue, 27 Oct 2009 19:51:43 +0000

Dear “Anon” -
Thanks for your anonymous commentary.
I am happy that you found an agent more suited to your way of doing things.
Best to you.
Phil

By: Anon

Anon — Tue, 27 Oct 2009 19:22:11 +0000

I really do not understand YOUR mentality, which is why I chose not to have you as my agent. Perhaps because you are of the elder generation, or maybe you have little experience outside of what you do, but people who are making a commitment to a house do not want to immediately “jump in bed” with a Realtor. Rather, consumers like to “interview” a Realtor, or using your example, “go on a date” before deciding to go ahead with a marriage right away.
You tout that you are a superior agent to many other agents that are in the valley, and within the same breadth you say that you are all the same, as ever agent has the same access to the MLS. Your musings are contradictory in nature and do not follow any rationale.
Yes, of course the agents have the same access to the MLS, but I want to go out with an agent before and let him/her show me houses before opting to buy. During this time I can assess their way of thinking, their compatibility with me, their mannerisms, their taste, etc.
If I think I am a good match with an agent, then after the second time out I will commit… if not, then I won’t. This logic seems simple and I am not quite sure why it evades you; having met with this couple once (half day), does not mean they should feel obliged to buy a house with you.

By: Staten Island Real Estate Agent

Staten Island Real Estate Agent — Tue, 27 Oct 2009 16:05:32 +0000

Its an unfair business, I cant agree more! I cant understand how some people have so little common sense. Its not like we have nothing better too do. We as agents get disrespected all the time. I feel for ya man.